Privacy Policy
Welcome to Reliance Motors Ltd's privacy policy. At Reliance Motors Ltd, we are committed to safeguarding your personal information. This notice outlines how we handle your data when browsing our website, subscribing to services, or engaging with us online, regardless of location. It also informs you of your privacy rights and the laws that protect you.
Key Information and Company Details
Purpose of This Privacy Policy
This document explains how Reliance Motors Ltd collects and uses your data through this website. This includes information you provide by signing up for newsletters, submitting inquiries, or purchasing our services.
Please note: Our website is not designed for children, and we do not knowingly collect data from minors.
This notice should be read alongside any specific notices we may provide during data collection. It acts as a supplementary guide and does not override other policies we may issue.
Who We Are
Reliance Motors Ltd is the primary entity responsible for your data (referred to as "we," "us," or "our" throughout this notice).
We have designated a Data Privacy Manager to oversee all aspects of this privacy policy. If you have questions, wish to exercise your rights, or raise any concerns, please contact us using the information provided below.
Contact Details
- Business Name: Reliance Motors Ltd
- Data Privacy Controller: Aftab Cheema
- Email: info@reliancemotors.co.uk
- Postal Address: 165 London Road, Grays, RM17 5YP
- Phone: 07448501795
You are entitled to file a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk, the UK's regulatory authority for data protection. However, we encourage you to contact us first so we can address your concerns.
Please notify us if your personal data changes, so we can ensure our records remain accurate.
Third-Party Links
Our website may contain links to other sites or services operated by third parties. Clicking these links may allow those third parties to collect or share data about you. We are not responsible for their privacy practices and recommend reviewing their policies before sharing information.
What Data We Collect
We collect a range of personal information that can identify you, which may include:
- Identity Information: name, title, date of birth, gender.
- Contact Information: address, phone numbers, and email.
- Financial Information: bank details, card information.
- Transaction Data: details of products/services purchased, or payments made.
- Technical Information: IP address, browser data, device details.
- Profile Data: login information, preferences, feedback, and history of interactions.
- Usage Data: how you interact with our website or services.
- Marketing Preferences: your choices for receiving promotions and communications.
We may also collect Aggregated Data (statistical summaries), which does not reveal your identity on its own. However, if it can indirectly identify you when combined with other data, we treat it as personal data.
We do not collect sensitive data (e.g., health information, ethnicity, religious beliefs, sexual orientation, or criminal history).
If You Do Not Provide Data
If you do not provide required information, we may be unable to fulfill our contractual or legal obligations to you, which may result in the suspension or cancellation of services.
How We Collect Your Information
We gather your personal data through:
- Direct Interactions: when you fill in forms, contact us, or use our services.
- Automated Technologies: such as cookies and server logs when you browse our website.
- Third Parties: including analytics providers, payment services, or public databases.
How and Why We Use Your Information
We use your data in accordance with the law, typically under the following bases:
- To fulfill our contract with you.
- When it serves our legitimate business interests (and does not override your rights).
- To meet legal or regulatory obligations.
In limited cases, we may rely on your consent, especially for direct marketing, which you can withdraw at any time.
Purposes for Using Your Data
| Purpose | Type of Data | Legal Basis |
|---|---|---|
| Registering you as a customer | Identity, Contact | Contractual necessity |
| Processing orders or inquiries | Identity, Contact, Financial, Transaction | Contractual necessity; Legitimate interest (debt recovery) |
| Customer relationship management | Identity, Contact, Profile, Communications | Contractual necessity; Legal obligation; Legitimate interest |
| Surveys and promotions | Identity, Contact, Profile, Usage, Communications | Contractual necessity; Legitimate interest |
| Website security and maintenance | Identity, Contact, Technical | Legal obligation; Legitimate interest |
| Marketing and advertising | Identity, Contact, Profile, Usage, Technical | Legitimate interest |
| Data analysis and service improvement | Technical, Usage | Legitimate interest |
| Product recommendations | Identity, Contact, Technical, Profile | Legitimate interest |
Marketing Preferences
We use your data to determine which services or offers may interest you. You'll receive marketing communications if:
- You've requested information from us.
- You've made a purchase and have not opted out.
You can opt out at any time by:
- Adjusting your account preferences,
- Clicking unsubscribe in emails,
- Or contacting us directly.
Cookies
Cookies help us improve your experience. You can set your browser to refuse cookies, though some website features may not function properly. See our Cookie Policy for full details.
Changes in Purpose
We'll only use your data for the reasons stated here unless we determine that a new purpose is compatible. If it's not, we'll notify you and explain the legal basis.
Sharing Your Information
We may share your data with:
- Service Providers: supporting IT, payment, or marketing functions.
- Professional Advisors: such as lawyers or accountants.
- Regulators or Authorities: where legally required.
- Business Transfers: in the event of mergers, acquisitions, or asset sales.
All third parties are contractually bound to use your data only for intended purposes and in accordance with legal standards.
International Transfers
We do not transfer your data outside the European Economic Area (EEA).
Data Security
We use security measures to prevent unauthorized access, alteration, or loss of your data. Access is restricted to individuals and entities with a business need, who are subject to confidentiality obligations.
In case of a suspected breach, we will notify you and the appropriate regulator when legally required.
Data Retention
We keep your data only as long as necessary to meet the purposes outlined above, including legal and regulatory requirements.
Retention periods are based on:
- Nature and sensitivity of the data,
- Risk of harm from unauthorized use,
- Legal obligations.
Your Legal Rights
You may:
- Request access to your data.
- Request correction or deletion.
- Object to processing.
- Request restriction or transfer.
- Withdraw consent at any time.
To exercise your rights, contact us at the details above. No fee is usually required unless the request is excessive.
We may ask for identification to verify your request and ensure data security.
We aim to respond within one month, but will notify you if more time is needed.
Glossary of Legal Terms
- Legitimate Interest: Our business interest in managing services efficiently while considering your rights.
- Contractual Necessity: When we need your data to fulfil a contract with you.
- Legal Obligation: When processing is required by law.
External Third Parties
May include:
- IT or marketing providers.
- Professional advisors (e.g., accountants, lawyers).
- HMRC and other government authorities.